| 6191056 | 10-Mar-2025 | ||||
| Agriculture Machinery Support Specialist - Service | 64409 | ||||
| Pattison Agriculture Limited | |||||
| YORKTON | |||||
| 1 | |||||
| Full Time | |||||
| 15-Apr-2025 | |||||
| Candidates interested in this position must complete the online application. Visit www.pattisonag.com/careers | |||||
Application Information |
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| Pattison Agriculture Limited | |||||
| Human Capital | |||||
| 306-773-9351 | |||||
| https://can242.dayforcehcm.com/CandidatePortal/en-US/pattisonag/Posting/View/6284 | |||||
Description |
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| To fulfill Pattison Agricultures vision of GROWING, CONNECTING AND EVOLVING we are looking for a Remote Support Specialist - Service. The successful candidate will be working with a group of remote Aftermarket specialists in providing call support for all locations during extended hours, weekends, holidays, and overflow volume during the day. Responsibilities o Assist in the set up and maintenance of our call ticketing system o Answer and manage phone calls, providing basic service solutions to customers. Pushing requests for repair solutions to relevant Service Department through ticketing system. o Provide location support on after hours on workorder initiation for technicians and technician dispatch. o Assist Machine Monitoring Specialist in management of Expert Alerts for all locations Requirements o 4+ years experience in a John Deere Service Department operations or Parts Department operations with a strong technical understanding. o Experience with the mechanical, electrical, and hydraulic systems used in agricultural equipment, John Deere preferred. o Demonstrated outstanding customer service and communication skills. o Experience solving problems effectively with the best possible outcome for all involved. o Experience with computer functions; experience using John Deere systems preferred. o Experience writing and speaking effectively to individuals and groups. o Experience analyzing and interpreting reports. o Strong teamwork aptitude. o Have excellent interpersonal skills for working with 18 Service departments. o Multi-tasking. o Ability to work flexible or extended hours, weekends, and holidays. o Valid Drivers License required. Why join us? We have excellent benefits, competitive wages, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career! |
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