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The Home Inn & Suites Saskatoon is accepting applications for an Experienced Part-Time Front Desk Agent. This is a Permanent Part-time position with the opportunity to grow a career in the hospitality industry. Shifts will vary between 7am-3pm or 3pm-11pm and will be a combination of weekdays and weekends. Weekends are mandatory for this position. The Front Desk Agent must be upbeat, friendly and customer service oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, canceling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms. The ideal candidate will be friendly, love to smile, and exude Prairie Hospitality by making every guest feel warmly cared for and always welcome. Candidates must have excellent English skills.
The Home Inn & Suites Saskatoon South is part of the d3h Family of Hotels. The Home Inn & Suites Saskatoon South is a proud recipient of the 2018 Employer of Choice Award. We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay. We offer employee benefits as well as an employee incentive program. For more information on our award winning family of hotels, please visit our website at www.d3h.ca
If you are interested in joining our team, please forward a copy of your resume to careers@d3h.ca.
You must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Work Location Information
- Urban area
Business Equipment and Computer Applications
- Word processing software
- Multi-line switchboard
- Computerized bookkeeping systems
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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