Job Order Detail

Description

What you'll do:

Reporting to the Manager, Customer Service Office (CSO), this term position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
Maintain, administer and process customers contracts ensuring efficiency and accuracy.
Data capture customers financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.


To learn more about the qualifications, please visit: https://fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/10536/?utm_medium=jobshare&utm_source=External+Job+Share