Job Order Detail

Description

AgriLink Equipment is searching for a dynamic, motivated individual to join our team as a Warranty Writer. As Warranty Writer, you will assist the Service Manager in maintaining a smooth running, efficient Service Department with a high degree of customer satisfaction. The Warranty Writer is responsible to administer and assist in processing warranty claims, based on the manufacturers or suppliers criteria. They work closely with the Service Department and provides internal personnel with information on all warranty matters.

Responsibilities
Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Follow procedures for quick and efficient handling of warranty items, including proper storage of these items
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Maintain up to date technical qualification by completing all training programs assigned by the Service Manager
Maintains the service library along with the Service Department filings and records with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Occasionally assist technicians when they are having difficulty performing service work.
Willing to work long hours and weekends (April  October)
Other duties assigned by Service Manager

Skills & Qualifications
Good understanding of the Agriculture industry and familiarity with Agricultural equipment.
Ability to read and interpret documents such as repair orders and procedure manuals.
Ability to write routine reports and correspondence
Proficiency with computers and Microsoft Office programs

The successful candidate will have the option to work from our Brownlee or Moose Jaw location.

For a complete description, please visit www.agrilink.ca/careers