Job Order Detail

Description

This position provides support to staff and members in lending, deposit, and service administration, ensuring all activities are in compliance with credit union policies and procedures. The Support Service Analyst provides expertise in the implementation and maintenance of programs, products and procedures as they relate to the department for our internal and external members.

What will you do?

Provide technical direction and support to advisory staff to ensure efficient and accurate delivery of moderate to complex products and services, and assist members if advisory staff cannot answer their questions.
Assist Support Specialists in the development and implementation of procedures within established policies to ensure effective operation of the Credit Union.
Participate and review compliance ensuring it is adhered to among retail and support staff as it relates to regulatory requirements (FINTRAC, Concentra, CRA).
Respond to verbal and/or e-mail requests utilizing MemberFirst service model.
Work as a team to cover additional duties as required.

Some things that would impress us:

Minimum 1 year of formal education or equivalent; plus 1-3 years of job-related experience (or equivalent combination of education and experience)
Experience with Microsoft O365, workflows, and file management
Strong communication skills with the ability to relate well to members and coworkers.
Demonstrated commitment to continuous education and personal development.