Job Order Detail

Description

This position is responsible for entering sales orders, taking orders over the phone, making outbound sales calls as required, following up on customer requests and providing support as needed to the retail sales floor.  This position is responsible for answering incoming calls and redirecting calls as needed and taking opportunities to sell products.  The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Responsibilities
    Must be comfortable talking to customers
    Utilize various vendor websites to source products and obtain
expected delivery dates
    Responsible for continuous learning of the products available for sale
    Responsible for downloading sales orders from the website and obtaining credit card payment information when needed
    Responsible for entering faxed, emailed or phoned in orders
    Responsible for cancelling orders when needed and ensuring that other departments are advised
    Call or email customers to offer alternative products when their ordered product is no longer available
    Responsible for issuing customer credits for returned product
    Responsible for invoicing orders accurately and processing credit card payments as needed
    Identify and assess customers' needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Go the extra mile to engage customers
    Inform customers of deals and promotions
    Sell products and services
    Provides backup support for the retail counter

Requirements
    Previous experience working in a fast paced environment
    Proven phone contact handling skills and active listening
    Excellent communication and presentation skills
    Ability to multi-task, prioritize tasks, and manage time effectively

Physical requirements
    Occasionally required to lift up to 40lbs
    There may be longer periods of sitting at a desk and keyboarding