Job Order Detail

Description

Reporting to the Casino Shift Manager, under the supervision of the Customer Service Specialist, this position
provides convenient services to Casino guests by responding to general inquiries and providing information on
Casino services, events and promotions. This position also provides hotel reception services where applicable.
Responsibilities include: Provide a variety of information to guests, using best judgement assessing the urgency of
the information requested. The employee will provide the information as requested or refer the guest to the
appropriate staff. Will be familiar with the hotel reservation software to book rooms for guests, in-person or over
the phone. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard.
Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide
improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace.
Participating in other projects and activities as required, in support of Guest Services operations.