Job Order Detail

Description

Job Summary:
As a Guest Services & Vendor Support Representative, you will be the first point of contact for guests and vendors, ensuring they receive outstanding service and assistance. Your role involves greeting and assisting guests, answering inquiries, supporting vendors with setup and troubleshooting, and ensuring a smooth experience for all attendees.

Key Responsibilities:
Guest Services:
Greet and welcome guests in a friendly and professional manner.
Provide information about the event, services, policies, and amenities.
Assist with guest inquiries, requests, and concerns efficiently and courteously.
Help facilitate check-ins, ticketing, or registration processes.
Maintain a clean and organized guest services area.
Handle basic transactions, payments, or receipt issuance if required.
Ensure guests adhere to event policies and guidelines.
Keep records of guest interactions, complaints, and feedback.
Vendor Support:
Assist vendors with setup, teardown, and operational needs.
Answer vendor inquiries and provide necessary resources or directions.
Troubleshoot basic vendor issues (e.g., booth location, power access, supplies).
Coordinate with the event management team to resolve vendor concerns promptly.
Ensure vendors comply with event rules and regulations.
Assist in tracking vendor attendance and payments if required.
Qualifications & Skills:
Previous experience in customer service, event support, or hospitality preferred.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Proactive problem-solving skills to assist guests and vendors.
Basic computer skills for managing bookings, emails, or transactions.
Ability to stand for extended periods and assist with light lifting if needed.
Availability to work flexible hours, including weekends and holidays, as required.