Job Order Detail

Description

As an entry level Customer Service Representative, you will be responsible for procuring grain products by building relationships directly with farm customers within a geographical area. The Customer Service Representative adds value to both CMI Terminal Ltd. and farm customers through educating and delivering information on grain marketing and contract programs that will maximize their business operations.

Duties and responsibilities
-Negotiate grain contracts from a defined client base within a specific area
-Execute programs within an assigned market center in order to meet budgeted grain volumes and margins
-Coordinate logistics of contracts and related administrative requirements
-Maintain and analyze a database of customer profiles
-Analyze current and future agricultural trends and service needs
-Develop and maintain effective business relationships with current & potential customers
-Contact producers regarding customer strategies in order to increase awareness of customer/business needs
-Drive and facilitate the competitive grain contracts offered at CMI Terminal Ltd.

Knowledge and skills
-Personable and willing to work with diverse and challenging customers
-Excellent communication and negotiation skills
-Honest and works with integrity
-Open to and motivated by change
-Efficient in MS office and experience utilizing relevant computer software programs
-Previous experience in a customer service or sales position
-Basic understanding of the Canadian Grain Industry

Education and qualifications
-Grade 12 Diploma
-Must possess a valid class 5 drivers license
-Experience in agriculture or other sales/customer service function is an asset

Compensation and benefits
-Mentorship with on-the-job training
-A competitive salary based on education and experience
-Incentive Plan offering additional earning potential in the form of an annual bonus
-Comprehensive family health benefits with RRSP participation after 3 months