Job Order Detail

Description

Provides reception services by performing duties such as operating a multi-line switchboard or phone, registering new clients, booking appointments and meeting rooms, answering general or routine directions/program/services and intake/admission inquiries and directing as required to staff, taking messages, receiving visitors, determining whether an emergent situation exists and referring to appropriate areas. Liaises with staff of other mental health clinics, health care and social service organizations and general practitioners offices to provide program-related information and to obtain information as required.
Receives calls from referral sources and forwards referral packages as necessary. Liaises with the client, client's referral source, and/or clinical addictions team to obtain client information such as additional documentation or medical records required for file assessment and admission to the program. Enters client information from referral packages into system.
Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as client charts and assessment results, correspondence, reports, minutes, and directories by performing duties such as creating and labeling files, developing forms, indexing materials and filing.
Utilizes various software and systems to perform functions such as: typing correspondence, reports and documents; inputting client information, maintaining registers; designing, updating, photocopying and collating information/resource packages/brochures for distribution to the client and/or family.
Schedules and confirms client appointments; facilitates funding sources and ensures funding is arranged prior to client's acceptance to the program.
Collects data from various sources such as client information, referral packages, vehicle registration, leadership, voicemail, and housekeeping and ensures data is kept up to date.