Job Order Detail

Description

Our client, a leading financial services provider, is seeking a Customer service to join their team.

Job Title: c
Location: Saskatoon SK (Fully Remote/ must be resident of Saskatoon)
Pay Range: $20.00 hourly
Duration: 6 months possible for extension
Working hours: Monday to Friday 9am to 5pm

What's the Job?
Advise clients on reimbursements and chargebacks by phone
Process reimbursements/chargebacks while maintaining service levels.
Use standard scripting to mitigate reputational risk when interacting with clients.
Collaborate with partners to resolve reimbursement/investigation cases.
Provide branches with instructions using standard templates.
Update a data and document actions and resolutions accurately using standard processes.
Use policy knowledge to make quick, appropriate decisions.
Monitor unusual activity using applications like COINS/COLT, PRM, IBCS, IRIS; manage priorities with Excel and Outlook.
Manage workload efficiently throughout the workday.
Provide customer service by phone, conveying information on suspected fraudulent activity while adhering to privacy policies.

What Were Looking For:
1. Analytical skills
2. Critical thinking
3. Problem solving
4. Great customer service skill