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Tasks
- Direct and control daily operations
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Compile data, statistics and other information
- Oversee payroll administration
- Set up and maintain manual and computerized information filing systems
- Type and proofread correspondence, forms and other documents
- Perform data entry
- Provide customer service
- Perform basic bookkeeping tasks
- Consult with clients after sale to provide ongoing support
- Conduct performance reviews
- Prepare reports on sales volumes, merchandising and personnel matters
- Order merchandise
- Establish work schedules
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Supervise and co-ordinate activities of workers
- Organize and maintain inventory
- Hire and train or arrange for training of staff
- Manage cash
Supervision
- More than 20 people
Computer and technology knowledge
- MS Office
- Electronic mail
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Ability to work independently
- Fast-paced environment
- Work under pressure
- Attention to detail
- Repetitive tasks
- Large caseload
Personal suitability
- Ability to multitask
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
- Accurate
- Reliability
Screening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Health benefits
- Health care plan
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