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Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Organize tasks to accomplish the work
Computer and technology knowledge
- Word processing software
- Database software
- Spreadsheet
- Internet
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Proactive
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
Other benefits
- Free parking available
- Other benefits
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