Job Order Detail

Description

To fulfill Pattison Agricultures vision of GROWING, CONNECTING AND EVOLVING we are looking for a Remote Support Specialist - Service. The successful candidate will be working with a group of remote Aftermarket specialists in providing call support for all locations during extended hours, weekends, holidays, and overflow volume during the day.

Responsibilities
o Assist in the set up and maintenance of our call ticketing system
o Answer and manage phone calls, providing basic service solutions to customers. Pushing requests for repair solutions to relevant Service Department through ticketing system.
o Provide location support on after hours on workorder initiation for technicians and technician dispatch.
o Assist Machine Monitoring Specialist in management of Expert Alerts for all locations


Requirements
o 4+ years experience in a John Deere Service Department operations or Parts Department operations with a strong technical understanding.
o Experience with the mechanical, electrical, and hydraulic systems used in agricultural equipment, John Deere preferred.
o Demonstrated outstanding customer service and communication skills.
o Experience solving problems effectively with the best possible outcome for all involved.
o Experience with computer functions; experience using John Deere systems preferred.
o Experience writing and speaking effectively to individuals and groups.
o Experience analyzing and interpreting reports.
o Strong teamwork aptitude.
o Have excellent interpersonal skills for working with 18 Service departments.
o Multi-tasking.
o Ability to work flexible or extended hours, weekends, and holidays.
o Valid Drivers License required.

Why join us?
We have excellent benefits, competitive wages, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career!