Job Order Detail

Description

Responsibilities
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Organize tasks to accomplish the work
Experience and specialization
Computer and technology knowledge
Word processing software
Database software
Spreadsheet
Internet
Additional information
Security and safety
Criminal record check
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Overtime required
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Proactive, experiene an asset