Job Order Detail

Description

The Federation of Sovereign Indigenous Nations (FSIN) is seeking a highly motivated individual for the position of Service Coordinator within the Health and Social Development Secretariat (HSDS). The successful applicant will be dedicated and compassionate while supporting the Claim Helper Program for Jordans Principle. This is an opportunity to make a meaningful impact by connecting individuals to critical services while addressing systemic gaps in community support.

Key Responsibilities
Receive compassionate referrals form Claims Helpers who require additional or acute support
Conduct virtual meetings to help claimants identify and access tailored services
Participate in onboarding and training activities specific to your role
Collaborate with team to ensure integrated support and feedback sharing
Communication
Identify and report service gaps within communities, adhering to prescribed reporting formats
Foster strong relationships with Claims Helpers and other relevant partners
Share insights and learnings with overall Claim Helper Program
Navigate difficult conversations to ensure and manage trauma-informed discussions with empathy and professionalism
Administration
Record and maintain detailed records on interactions with claimants and outreach efforts
Manage administrative processes, including expense claims, time tracking, and activity reporting