Job Order Detail

Description

Purpose: Responsible for monitoring and executing on incoming customer and dealer personnel calls with the intent of quickly addressing Precision Ag, Technical, and Parts inquires including and not limited to other tasks as assigned.

Responsibilities:

Build and maintain Standard Job Pricing database in Expert Services.
Build and maintain an inspection template database in Expert Services.
Monitor incoming service, parts and precision ag calls to the Centralized Support Center and quickly and accurately provide solutions.
Perform remote diagnostics using Service ADVISOR Remote and Remote Display Access (RDA).
Develop strong relationships with appropriate individuals in Service, Parts, Sales and Precision Ag departments for ticket escalation as needed.
Assist working WSTAC cases submitted by internal employees.
Assist with Machine Monitoring responsibilities.
Assist to build and maintain a data base of information from the call center.
Utilize a communication system that efficiently shares internal solutions on common problems.
Quickly and accurately communicate summaries of actionable recommendations.
Create and maintain work orders with remote diagnostic segments (if applicable).
Deliver a high level internal and external customer experience.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Other duties as assigned by management.