Job Order Detail

Description

JOB TITLE: Service Writer

POSITION TYPE: Permanent, Full-Time

BRANCH: Tisdale, SK

REPORTING TO: Service Sales Manager


The Service Writer helps keep everything in line in the service department things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer position is for you. It doesnt stop thereRME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.



Job Duties and Responsibilities Include:

- Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently
- Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals
- Keep accurate records of customer surveys
- Work with Service Manager on day-to-day operations of the service department
- Employee must adhere to all Occupational Health and Safety StandardsRME is committed to the protection and wellness of its employees


Job Requirements and Qualifications Include:

- High school diploma
- Excellent computer skills including Microsoft Word, Excel, and other software
- Exceptional customer service skills and communication skills
- Administrative duties
- Technical Knowledge of agriculture and/or construction equipment is an asset
- Previous warranty administration experience with New Holland.
- Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset