Job Order Detail

Description

The Product Support Representative (Outside Parts Salesperson  Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position, you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory.


This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.



YOUR RESPONSIBILITIES

Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
Provide value added services with consistent customer visits
Conduct new (cold) sales calls on a weekly basis
Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
Conduct sales calls with assigned accounts to introduce new products and promotions
Provide superior customer service to all accounts
Plan territory coverage and manages time consistent with expectations of management
Complete customer call report with weekly summary of results
Control personal expenses within the approved budget and submits weekly expense reports
Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
Assist counter personnel with orders, deliveries and customer inquiries


WHAT WE LOOK FOR

High school diploma or general education degree (GED)
Qualification as a truck Parts Journeyperson preferred
Three years related experience and/or training; or