Job Order Detail

Description

The Ministry of Social Services, Income Assistance Programs, Service Delivery Branch is looking for a citizen-centered, collaborative, and empathetic individual who is devoted to supporting citizens in our community to join our team as Income Assistance Workers. In this role, you will work with diverse and multi-cultural individuals/families in communities and/or an office setting who may face multiple barriers and challenges such as addictions, mental illness, disability, and unemployment.

In this role, you will:
- Meet and engage with clients in person, by telephone, virtually and in writing to determine their needs, barriers, and goals;
- Lead, develop, monitor and evaluate the clients progress within their plan and with others involved;
- Work collaboratively with colleagues in a team environment, community stakeholders and clients to mobilize the clients personal resources toward self-sufficiency using appropriate supporting interventions; and
- Develop and maintain positive relationships with service providers, community organizations and other government ministries and agencies.

As our successful candidate, you will:
- Be able to work in a fast-paced, crisis-driven and challenging environment with frequent ongoing change and multiple priorities;
- Organize, present and record information in a clear, concise, accurate and timely manner which allows others to understand the reasons for a decision/recommendation or the need for further action;
- Immerse yourself in the community in an effort to serve our clients in settings where they have already established services; and
- Have knowledge of human service programs services and educational programs offered through government and communities in surrounding areas.

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