Job Order Detail

Description

Job Summary:

Assists stakeholders with a variety of inquiries (in person, by telephone or email). Provides basic information in response to general inquiries or routes more difficult inquiries to the correct department or individual. Provides appropriate task to file so an update can be made to claim information or employer information. Provides memo to file outlining discussion when appropriate. Provides receptionist services for Workers' Compensation Board Office.

Qualifications:

Successfully completed Grade 12 or equivalent.

A minimum of 1-year successful experience demonstrating the following:

Strong customer services skills
Dealing with the public courteously and efficiently in a business environment.
Apply knowledge of policies/procedures in decision-making