Job Order Detail

Description

Do you like working with all kinds of interesting people?  If so, we have a fantastic opportunity for a Customer Support Representative.

As a Customer Support Representative:
- You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products & services, including cool equipment like TiVo boxes. And can teach customers about them, too!
- You're fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability. (scheduled between 8am - 9pm)

Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
- Talent for handling a large number of calls efficiently & accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, & technology.
- Previous Call Centre experience is an asset, but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.