Job Order Detail

Description

What you do at work matters. But who you are matters more. Get to know our members and help them reach their goals as a Member Service Representative (MSR) in our Contact Centre.

You will create exceptional member experiences by making a difference every day - whether you're processing routine transactions or making suggestions and referrals for financial products and services.  As an MSR II, it would be your job to provide a variety of services related to the promotion and sales of non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP's and TFSA's.  A good MSR has strong communication skills and is able to utilize a variety of media, including but not necessarily limited to telephone, email and internet chat.

Post-secondary education in Business is the minimum requirement for this position, but you'll have a leg up if you have the ability to effectively use technology to integrate with other service delivery channels. One year experience in sales, customer service or a related field is required. If you know what makes Cornerstone Credit Union different and the products and services we provide, that's even better! Plus, this position offers plenty of opportunity for on-the-job learning and career development.

*Successful candidate must maintain the ability to work a combination of days and evenings, Monday through Saturday when required.

You'll receive competitive compensation, great benefits, and matched pension contributions.  We also offer performance incentives and wellness and employment perks.  This position may be staffed at any of Cornerstone Credit Union's 15 branches, depending upon office space availability.  Depending upon location of work, union membership may be required.