Job Order Detail

Description

The Estimator is responsible for greeting customers and providing accurate automotive repair estimates in a DRP environment. The appraiser must effectively handle communications with insurance adjusters and customers throughout the repair process and maintain high levels of customer satisfaction.  


DUTIES/RESPONSIBILITIES
-Greet customers and accurately determine customers needs while ensuring a high degree of customer service.
-Inspect, analyze, and evaluate damaged vehicles to create a comprehensive and accurate estimate of repair.
-Inform customer about the repair process, including insurance claims processing, payment procedures, repair techniques and repair needs.
-Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
-Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
-Attend daily production meetings.
-Other duties as assigned.

EXPERIENCE/SKILL REQUIREMENTS
-1-3 years prior experience as a collision estimator or insurance appraiser.
-Prior damage analysis experience  hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
-Experience with collision management systems
-Fluent using Mitchell estimating software.
-Knowledge of Microsoft Office Software (Word, Excel, Outlook).
-I-CAR training or other industry training preferred.
-History of working independently without close supervision.
-Strong sales and negotiation skills.
-Ability to multi-task in a fast-paced work environment.
-Valid drivers license and insurable driving record.