Job Order Detail

Description

Western Canadas fastest-growing dealership is hiring! Energy Dodge is seeking a full-time Warranty Administrator to manage warranty claims and ensure efficient processing. Ideal applicants should have knowledge of vehicle systems and experience in administrative roles, with a minimum of one year in a similar position. This is an exciting career opportunity offering full-time employment, comprehensive group benefits, and a supportive team environment. We are looking for an organized, detail-oriented individual with strong communication skills.

At Energy Dodge, we offer:
Industry-leading wages
Comprehensive benefits package
Competitive, employer-matched pension plan
Staff and parts service discounts
A supportive and fun team atmosphere

Job Duties and Responsibilities:
Provide an exceptional customer service experience
Review and process warranty claims, ensuring all documentation meets audit requirements
Handle new vehicle damage processing
Communicate with service advisors, technicians, and customers regarding warranty policies and claim statuses
File warranty claims with the manufacturer and follow up on approvals
Maintain records of all warranty transactions and status updates
Ensure compliance with warranty requirements, identifying any discrepancies
Utilize computerized systems to track claims, inventory, and records
Assist with parts and service department tasks as needed
Conduct daily customer follow-up calls to provide the best possible experience
Monitor Customer Experience (CX) goals to ensure they are met
Perform ongoing CX reporting and training, continuously seeking ways to enhance CX processes and achieve exceptional customer service