Job Order Detail

Description

Position Overview
As a Service Appointment Coordinator at Regina Motor Products, you will play a crucial role in our service team, ensuring an exceptional customer experience. This entry-level position requires handling all incoming service requests by phone or online, scheduling appointments based on shop capacity, checking for recalls, and recommending services. You will be the first point of contact for customers, making sure they feel valued and informed.
Responsibilities
    Answer incoming phone calls and online inquiries related to service.
    Schedule and confirm service appointments, considering shop capacity.
    Check for recalls and recommend services to customers as needed.
    Log customer details and comments accurately in our system.
    Maintain and update customer information.
    Follow up with customers who missed their appointments.
    Keep up-to-date with current promotions and ensure customers are informed.
    Adhere to all company policies and procedures.
    Assist with other administrative tasks within the service department as needed.
    Maintain ongoing contact with customers to ensure satisfaction.
Skills and Abilities
o    Oral and written communication
o    Working with others
o    Problem-solving and critical thinking
o    Computer proficiency
o    Continuous learning
Specific Skills:
o    Schedule and confirm appointments
o    Record and relay information
o    Operate switchboard or telephone system
o    Screen and forward calls
Work Environment
    Fast-paced, with the ability to work under pressure.
    Independent work, staying on task during slow periods.
Qualifications
    Professional and personable demeanor, with a passion for customer service.
    Reliable, organized, and capable of multi-tasking.
    Ability to quickly learn and adapt to new systems and technologies.
    Knowledge of vehicles or dealership experience is an asset, though not required.