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Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- MAC
- Unix
- JavaOS
- Networking software
- Extranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Mail server software
- Communication software
- 3D graphic software
- Computer-aided design (CAD)
- Wireless networks
- Cloud
- Firewall
Personal suitability
- Efficient interpersonal skills
- Team player
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
Financial benefits
- Bonus
Other benefits
- Free parking available
- On-site amenities
- On-site housing options
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
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