Job Order Detail

Description

Sask DLC is seeking a skilled Technical Support Specialist I to join our dynamic IT team. As a TSS1, you will play a crucial role in providing technical support and troubleshooting services to end users
within your local office and regional satellite locations.
You will work closely with the Technical Support team and with the System Administrator to resolve complex technical issues and ensure a smooth and efficient computing environment. This is a 12-month in-scope position located in Regina or Saskatoon with an immediate start date of convenience or as soon as possible for the successful candidate.
Technical Support Specialist 1 Responsibilities
Reporting to the Director of Information Technology, you will play a crucial role in providing technical
support and troubleshooting services to end users with the following responsibilities:
Provide timely and efficient technical support to end users in the office and regional satellite
locations, resolving hardware and software issues promptly and effectively.
Troubleshoot and diagnose computer hardware, software, and network problems, escalating
complex issues when necessary.
Install, configure, and maintain desktops, laptops, printers, peripherals, and other end-user
computing devices.
Maintain inventory control for your local office and region, ensuring all inventory records are
maintained for accuracy.
Assist in the deployment and management of software updates, patches, and security
configurations.
Collaborate with senior members of the technical team to resolve network and server related
issues impacting your local and regional offices.
Respond to service requests and inquiries in a professional and customer-oriented manner,
maintaining a high level of customer satisfaction.
Document and maintain accurate records of incidents, service requests, and troubleshooting
steps taken for future reference.