Job Order Detail

Description

Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
Provide daily coaching and monitor work assigned to adjusting staff.
Ensure accuracy and completeness of inspections and corresponding documentation.
Perform all types of claims/inspections which requires the individual to climb bins.
Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
Conduct field training and ensure staff is aware of policy and procedure changes.
Assist the Manager with the recruitment and selection of adjusting staff.
With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
Attend meetings and training sessions to keep updated on corporate and agricultural changes.
Participate as a member of the sales team for the annual sale of the Crop Insurance program.