Job Order Detail

Description

No Weekends- Group Plan - Great Team Support

Awesome advisor willing to mentor, all you need is a great attitude and people skills.

This is a unique opportunity to train as a perfect fit in our team!

As a service advisor, your job responsibilities include:
Open or close depending on shift using a routine checklist
Oversee technicians, assigned work and communicate customers needs.
Act as a communicator between customers and technicians.
Manage scheduled work to best utilize shop and technician time and resources.
Manage shop flow thru effective scheduling and time management.
Create estimates for both parts and labour to build service packages.
Present and sell required services or maintenance of the vehicle, prioritize repairs.  
Order parts from vendors and monitor delivery times and accuracy of received parts.
Manage vendor returns and warranties. Customer special orders.
Complete descriptions of the concern, cause, correction and confirmation of repair.
Test drive vehicles, when necessary for diagnosis, with customer for confirmation.
Assist customers with planning time, warranty and financial choices.
Verify customer and vehicle information, audit and send electronic inspection reports.
Participate in ongoing training / continuing education
Present a consistent process driven approach to customer service.
Be aware of current marketing and promote specials and help customers take advantage of those specials.

This is a general overview of this position.

Interested? Send us an email, call or drop in!