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Call Centre Agent - Customer Service

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Job Order #: 6165834

NOC: 64409
Employer Name:
Express Employment Professionals
Wage/Salary Info:
$17-$18/hr
Posted Date:
14-Oct-2024
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Contract
Apply By:
20-Oct-2024
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Express Employment Professionals
Contact Name:
Sagar Raval
Contact Phone:
306.584.5627
Contact Email:
sagar.raval@expresspros.com


Description

Skills:
Excellent Communication Skills: Fluent in English and/or French with clear and articulate speech, active listening, and the ability to convey information effectively.
Customer Relationship Management: Building rapport and maintaining positivity during calls with clients.
Time Management: Effectively managing call times and follow-ups to maximize productivity.
Adaptability: Adjusting to different customer personalities and needs in real-time.
Product Knowledge: Understanding the products or services being offered to answer questions accurately.
Data Entry:  Accurately documenting interactions.


Job duties:
Call customers based on provided calling list and inviting them to events
Draft script provided
Send emails to those requesting
Register attendees for events
Leave messages as needed
Track calls in spreadsheet
Note interaction in internal systems
Call all registered attendees to remind them of the events 2 days prior
Other duties may include entering evaluation forms and other data into post-event call plans

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