Job Order Detail

Description

Plannera is seeking an analytical, resourceful, and detail-oriented pension professional to join one of our teams as a Pension Information Officer. As a dedicated group of pension professionals, we strive to provide clear and timely information to our customers and ensure the accuracy of our pension administration systems.

As a Pension Information Officer, you will:

Respond to plan member inquiries, providing excellent customer service;
Communicate pension plan provisions, legislation, and procedures to plan members and other stakeholders by phone, mail, and in-person;
Investigate and resolve discrepancies in data received from plan members and participating employers;
Process pension entitlements and payroll transactions;
Enter, verify, and maintain accurate plan member and pensioner records within their respective databases; and
Audit the work performed by other staff members.