Job Order Detail

Description

Education:
Diploma

Main Duties:
Reporting to the Customer Experience Manager, this position optimizes net income through customer service excellence, provides guests with exciting entertainment, and builds strong relationships internally and externally (Miyo-wchtowin), by providing overall management and oversight of the Casinos Cage, Food & Beverage, Guest Services, Live Games, and Slots operations.

Responsibilities include:  leading, planning and analyzing Casino Operations, with strong emphasis on maximizing gaming revenue, and maintaining high service standards. Providing effective management of staff, promoting good relationships and ensuring they have the knowledge and tools they need to succeed. Administering budgets, including forecasting budget needs, creating proposals relating to projects, monitoring, tracking and reporting on expenditures. Handling escalated customer relations issues. Modeling SIGAs values, and presenting a positive image of SIGA in the community. Participating in development and implementation of SIGA-wide gaming strategies. Participating in other projects and activities as required, to maximize revenue and deliver an exceptional guest experience.