Job Order Detail

Description

If it's not done well, it's not Welldone!

Join our growing team at Welldone Mechanical Services, Regina SK!

We're hiring an Administrative Assistant to support our technicians and customers with exceptional service.

Welldone Mechanical Services, locally owned and operated, has been delivering top-notch HVAC services in Regina since 1965. We're committed to customer service, innovation, and high-quality equipment for our commercial and light industrial clients.

WHAT YOU'LL DO:

Be the first point of contact for customers.
Answer and make calls.
Enhance each customer's experience.
Act as a liaison between customers and service technicians.
Enter data in real-time while communicating with customers.
Respond to inquiries via phone and email.
Schedule service and maintenance appointments.
Prioritize service requests and dispatch technicians.
Check time-sheet and purchase orders.
Use GPS for optimal routes.
Provide general administrative support.

PAY: Based on experience
WORK HOURS: Mon-Fri, 7:45am - 4:45pm

WHAT WE OFFER:

Locally owned and operated
Stability with year-round work
Professional development opportunities
Positive, collaborative team environment
Team events and a culture of continuous improvement
High standard of professionalism

BENEFITS:

Medical and Dental insurance (100% paid by employer)
Life and Critical illness insurance
3 weeks paid vacation (120 hours)
11 paid holidays
RRSP with company match

QUALIFICATIONS:

2+ years of customer service, scheduling, or similar experience
Excellent communication and interpersonal skills
Ability to adapt, stay calm under pressure
Proficient with multiline phones, text, and email
40+ WPM typing
Experience with CRM/ERP systems (BuildOps) preferred
Dispatching experience is a plus

We value: Humility, Coachability, and Caring.

Apply now to join Welldone!