Job Order Detail

Description

Job Summary:
This position is accountable for the timely and cost effective provision of comprehensive vocational, health care, medical treatment, income replacement and claimant expense services in order to meet the needs of injured workers and employers.

Duties & Responsibilities:
1.Facilitates the case management of all long term and complex claims in order to meeting WCB objectives for injured workers.
2.Develops, implements and manages processes and procedures for customer service delivery and customer relationships.  Provides resource assistance to team members.
3.Leads the development and review of work processes changes and opportunities in order to ensure quality customer services.
4.Develops and implements proactive communications and information programs to facilitate and respond to the needs and concerns of employers, labour, care providers and other stakeholders.
5.Recruit, develop and manage the performance of staff in accordance with WCB's policies, procedures and best interests.
6.Builds and maintains positive and effective working relationships with other departments, and units within the organization that are reflective of the values and culture of the WCB.
7.Contributes to the development and implementation of strategic plans for the division and the development and implementation of departmental goals in support of the plan.

Qualifications:

A University degree in a related discipline supplemented with extensive knowledge of the principles and methodologies of the Workers Compensation Act and other related legislation.  Knowledge as applied in the evaluation of client service decisions, development and improvement of operating guidelines and procedures and in the provision of training and advice to senior professional employees.