Job Order Detail

Description

Applicants must have availability on Mondays and Tuesdays from 3pm-11pm shift.

Additional weekend shifts may also be required.

Residence Inn by Marriott Regina is in search of an outgoing, part-time guest service agent. Hotel experience would be beneficial.

The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. At Residence Inn, we are all about remarkable service, looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.

*Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Assist with Guest Requests
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer concerns calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.