Job Order Detail

Description

Key Responsibilities: Guest Check-In/Check-Out: Greet and welcome guests upon arrival. Assist guests with the check-in/check-out process, including verifying reservations and payment information. Provide information about the hotel's amenities, services, and local attractions. Reservations and Booking: Handle reservation requests and inquiries via phone, email, or in-person. Accurately record guest information and preferences. Ensure reservations are correctly entered into the hotel's system. Customer Service: Address guest concerns, requests, and complaints promptly and professionally. Offer solutions to guest issues and escalate when necessary. Provide exceptional customer service to enhance guest satisfaction. Payment Processing: Process guest payments, including cash, credit card, and other payment methods. Balance cash drawer at the beginning and end of each shift Room Assignments and Inventory Management: Assign guest rooms based on reservations and room availability. Coordinate with housekeeping to ensure rooms are ready for guest arrivals. Phone and Communication: Answer and direct phone calls to the appropriate department. Assist with guest inquiries and requests over the phone. Maintain clear and effective communication with other hotel staff.  Qualifications: High school diploma or equivalent; hospitality or customer service training is a plus. Previous experience in a hotel front desk or customer service role preferred. Computer proficiency, including knowledge of OPERA hotel reservation systems. Ability to remain calm and professional in high-pressure situations. Availability to work weekends, holidays, and varying shifts as needed.   Employee discounts on hotel stays.
Join the Holiday Inn Express & Suites, Prince Albert South, SK team and contribute to delivering memorable experiences to our guests.