Job Order Detail

Description

The Income Support Clerk will be assisting participants, meeting with them in person and on the phone, hearing their stories, assessing their needs, referrals to counselling and connecting them with resources. Oftentimes, they may be experiencing physical, emotional and/or mental health issues, and have other stressors impacting their day. This can make for challenging situations, but you will also find reward in helping participants move forward in their lives.

You will work with IA clients to plan for success, developing and implementing recommendations based on your knowledge and interpretation of program legislation and policy. You will work within an integrated cross-departmental case management system and will be an active member in planning and coordinating integrated services that strive to find the right solutions for participants and their families.