Job Order Detail

Description

To coordinate and provide reception, booking, administrative support, clerical, and secretarial services for the Counselling and Community Services Department and other health care workers.

Qualifications:

Office Education Certificate, or equivalent amount of education and experience;

Medical terminology preferred;

Two years experience as a secretary/receptionist in a health care or counselling office;

Knowledge of modern office practices and procedures;

Advanced ability to operate a range of office equipment, in a computerized environment;

Advanced word processing skills. Intermediate proficiency in spreadsheet, database and graphic programs;

Advanced keyboarding skills, 60 wpm;

Advanced ability to be self-directed and work independently with very minimal direction from the supervisor;

Ability to work cooperatively and effectively as a member of a multidisciplinary team;

Ability to provide secretarial and reception services for a large number of health professionals from a number of departments;

Advanced ability to work efficiently in a high volume multi-tasking environment with changing assignments and numerous interruptions;

Advanced ability to recognize and respond to the needs and demands of a very large number and a very wide range of clients, including clients who may be aggressive, passive, manipulative, physically challenged, and/or emotionally distressed;

Interpersonal and communication skills including assertiveness, empathy, respect, courtesy, and tact;

Ability to communicate clearly, orally and in writing;

Knowledge and understanding of ethics and expectations regarding confidentiality and the ability to deal discreetly with client information;

Responsible and reliable;

Must be bondable;

Knowledge of, and compatibility with, the philosophy and policies of CHSA;
    
Demonstrates strong interpersonal and collaborative communication skills and attitude.