Job Order Detail

Description

The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors.  The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.

Key Position Responsibilities:
Focused on growing and retaining customers.
Leading the timely coordination of cabinet pickups, delivery, installation and service.
Analyze and Process service parts in a cost-effective manner for each job.
Communicate via phone and email with customers on the status of their jobs.
Follow-up on any concerns and provide timely solutions.
Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
Track and document the progression of the tasks via internal systems.
Attend and participate in regular meetings.

Continuous improvement
Promote a culture of continuous improvement.
Present ideas for improving customer care.
Consistently communicate with customers, Design Consultants, Installers and Vendors.
Utilize lean tools to improve identify and improve efficiency.
Participate in continuous improvement initiatives.
Feedback from customer experience.

KPIs:
Improve store warranty and service costs.
Improve completions.
Reduce number of service trips
Reduce number of days product is in inventory.

Key Knowledge, Skills and Abilities:
Excellent verbal and written English communication skills.
Excellent typing skills.
Proficiency of Microsoft Office, Outlook, and Teams.
Exceptional Interpersonal and organizational skills.
Accuracy and attention to detail.
Time management.
Ability to work under pressure and deal with multiple deadlines.
Knowledge of the construction industry.