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Description

Job Summary:
The IELTS Test Centre Administrator is responsible for the efficient administration and management of IELTS test operations. This role ensures that the testing environment is secure, candidates are effectively managed, and all test protocols are strictly adhered to.

Key Responsibilities:
Test Administration: Oversee the entire test administration process, including candidate registration, test day preparation, and post-test procedures.
Ensure compliance with IELTS test regulations and procedures.
Maintain accurate records of test materials and candidate data.

Customer Service: Provide high-quality customer service to candidates, addressing inquiries, resolving issues, and ensuring a positive testing experience. Assist candidates with registration, payment, and test information.

Security and Compliance: Implement and monitor security measures to prevent cheating and ensure test integrity. Conduct identity verification and ensure all test protocols are followed. Report and manage any incidents or irregularities.

Team Coordination: Train, supervise, and coordinate test day staff, including invigilators and support personnel. Ensure that all team members are fully briefed and prepared for their roles.

Facility Management: Prepare the test venue, ensuring it meets all IELTS standards. Manage the distribution and collection of test materials. Ensure the cleanliness and proper setup of the testing environment.

Technical Support: Provide basic technical support for computer-based tests. Liaise with technical support teams to resolve any issues promptly.

Reporting: Prepare and submit detailed reports on test administration activities and outcomes. Maintain an up-to-date database of test results and candidate feedback.