Job Order Detail

Description

Duties and Responsibilities:
Work with intake workers to analyze the clients case to determine the level and nature of services required
Coordinate with the services/agencies for the delivery of required services
Refer clients to agencies for access of required services
With the permission of clients, consult with relevant agencies to update, modify or reassess case planning and intervention strategies
Maintain and model appropriate personal boundaries with clients and refrain from involvement with clients' personal affairs or other business that may constitute a conflict of interest
Maintain positive relationships with other service providers, including but not limited to social workers, medical staff, corrections officers and the RCMP
Oversee and assist with the planning and implementation of program enhancements
Assess/evaluate cases to determine eligibility for income support
Compile caseload statistics and prepare program and client reports
Document case management activities and submit detailed reports regularly
Schedule, conduct and attend regular staff meetings
Communicate effectively and use a professional approach with all team members, managers, supervisors, clients and stakeholders
Maintain knowledge of external regulatory bodies governing the organization
Determine areas of improvement for employees, providing additional training as needed
Ensure that all employees comply with company policies, procedures and ethical standards
Identify and pursue professional development opportunities
To perform other duties as assigned by the Supervisor
Requirements:
Minimum two(2)year Diploma/Certificate in a related field (certifications appropriate to industry shall be given preference)
Two(2)years of experience in a Case Management role
One(1)year of experience in a supervisory role
Sound analytical thinking, planning, prioritization and execution skills