Job Order Detail

Description

Activate is a tech company known for creating Canadas first full-scale interactive gaming facility. It takes entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to build our team in a brand new location coming soon to Regina!

The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time permanent position at our Regina store on 2550 Quance St. E.

The Duties and Responsibilities:  

Customer and Store Operations
- Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
- Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments  
- Resolve customer complaints and escalate to the Store Leader as required  
- Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience  
- Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership
- Train new employees, lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with incoming potential customers, existing employees and management

***Please view full job description at https://activategames.bamboohr.com/careers/304