Job Order Detail

Description

Activate is a tech-gaming company known for creating Canadas first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Regina on 2550 Quance St E. The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

The Duties and Responsibilities:  
  
Store Operations
- Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise  
- Effective understanding of key performance indicators
- Help maintain brand consistency through positive customer experiences and local event involvement
- Participate in planning meetings to prepare and roll out various training and initiatives
- Perform regular general inspections of front desk and gaming areas
- Perform daily cleaning and maintenance duties in compliance with company standards

Customer Relations
- Create a lasting experience with in-store customers
- Ensure customer satisfaction is a high priority and always top of mind
- Receive and communicate customer suggestions for business process improvement

People Leadership
- Scheduling duties, as required, to ensure peak periods are properly staffed
- Leading in the hiring of new employees and creating a talent pipeline
- Managing performance of employees, including accountability coaching and development
- Training and development of new and current employees

***Please view full job description at https://activategames.bamboohr.com/careers/285