Job Order Detail

Description

Nas Motive Auto Sales & Services is hiring for the position of Service Advisor for Auto Repair. Must know to communicate with the mechanic as well as the customers. Should be willing to work full time and must be available on call.

Role:    Knowledge/Skills
Customer Interaction:    Automotive knowledge, Communication skills, Empathy, Patience:
Service Management:    Scheduling, Repair orders, Coordination with technicians
Sales and Upselling:    Persuasion techniques, Product knowledge, Sales strategies:
Administrative Tasks:    Computer skills, Organizational skills, Record-keeping:
Customer Follow-Up:    Follow-up processes, Customer satisfaction, Conflict resolution:
Problem Solving:    Diagnostic skills, Solution development, Technical problem resolution
Automotive Knowledge:    Vehicle systems, Repair procedures, Diagnostic skills
Customer Service Skills:    Communication, Conflict resolution, Empathy, Patience
Administrative Skills:    Computer proficiency, Organizational skills
Sales Skills:    Upselling, Product knowledge
Regulatory Knowledge:    Legal and safety regulations, Warranty policies
Team Collaboration:    Communication with team members, Teamwork skills