Job Order Detail

Description

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We're seeking a dependable individual to join Lexcoms Operations team as a Queue Manager, handling ticket triaging, closures, backup inspections, reporting, and other administrative tasks for our global customers. If you're eager for challenging and rewarding work, seek a stable, long-term position, and possess the technical skills for the role, we want to hear from you! Take this opportunity to join our team, where you can make a significant impact and thrive both professionally and personally.

At Lexcom, the Queue Manager is responsible for triaging tickets in Lexcoms ticketing system, providing a point of contact for Lexcoms phone system should call volumes be high, assist technicians with administrative work, and bolster the Service Delivery Managers role in day-to-day operations, both internal and external. The Queue Manager is also responsible for actioning inspections of backups daily.

Duties/Responsibilities:

Triage, dispatch, and management of service tickets daily in a timely manner.

Take service calls and generate tickets for such calls as necessary depending on call volume.

Perform backup job inspections.

Assist in the monthly Workstation Patch Management cycle.

Generate/Modify reports from Lexcoms various automation systems.

Creating/Modifying workflows within Lexcoms PSA.

Communicate with clients and internal teams alike.

Generate and configure tickets by request.

Maintain an understanding of Lexcoms procedures to aid day-to-day operations.

Qualifications:

Required:

Criminal Record Check

Obtain MS-900 certification within 6 months of start date.

Preferred:

CompTIA: ITF | Microsoft: MS900 | 3CX: Basic