Job Order Detail

Description

QUALIFICATION, SKILLS & EXPERIENCE
- High school diploma or equivalent years of experience
- 2-3 years related experience preferred
- Fluent in English, both written and verbal
- Comfortable working with computers and proficient in MS Office and Excel.
- Strong written and communication skills and organizational skill are required.
- Strong attention to detail.
- Ability to perform various administrative duties.
- Ability to maintain confidentiality.
- Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion.


ESSENTIAL DUTIES & RESPONSIBILITIES
- Data entry
- Responds, under supervision of the Operations Manager or designate to customer inquiries and provides professional advice;
- Ensures accurate and consistent work procedures and work forms through the validation of all current procedures
- Maintain accurate records
- Ensures that the operational needs are met and advises the Senior coordinator and/or manager of any discrepancies.
- Assigns, in conjunction with the Operations Manager the inspector(s) to the job, taking into account the technical level of the inspector(s);
- Keeps in contact with the field/lab to continually update the customer on the satisfactory progress of the job;
- Immediately contacts management in case of real or perceived nonconforming problem(s);
- Reviews the field reports and in case of errors, revises the data according to the Compliance rules of the company;
- Prepares Customer Reports and/or Certificates, and Invoices for approval by the Operations Manager,
- To carry out the above responsibilities, and all others which may be assigned, in a manner demonstrating support for and adherence to the Company's Quality Management System, and to exercise good judgment, common sense, and diplomacy in so doing.