Job Order Detail

Description

The Quick Lube Service Advisor plays a crucial role in delivering outstanding customer service and support in a fast-paced lube bay environment. This position is essential for coordinating quick and efficient vehicle maintenance services, ensuring customer satisfaction, and contributing to the overall success of our service center.

ESSENTIAL DUTIES:

Ensures smooth operations of the quick/express lane services
Greets customers in a timely, friendly manner and obtains vehicle information
Documents customers vehicle needs accurately and clearly on repair order
Inspects vehicle for damage and other needs
Recommends additional required maintenance services in detail including pricing
Review and present inspections ensuring customer understands recommendations
Provides a complete and accurate written cost estimate for labor and parts
Dispatched work through the proper procedures
Communicate with customers regarding any changes in the estimate or promised times
Obtain proper authorization before any additional repairs are performed
Explains completed work and all charges to customers at time of pick up
Miscellaneous duties as assigned

QUALIFICATIONS:

Professional appearance
Keep work area clean and organized
Follow instructions from management and interact effectively with all employees
Attend all requested training ensure it is up-to-date at all times
Technical knowledge of vehicle maintenance intervals
Able to effectively utilize computer system - experience with Tekion is an asset
Follow Capitals work rules, company policies and procedures
Customer friendly and able to communicate effectively
Able to manage dissatisfied customers including finding proper resolutions
Supervisory experience an asset
Excellent communication skills
Valid in-province drivers license