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Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Conduct performance reviews
- Supervise office and volunteer staff
Supervision
- 5-10 people
Computer and technology knowledge
- Point of sale system
- Accounting software
- Inventory control software
- Electronic mail
- Spreadsheet
- MS Outlook
Work conditions and physical capabilities
- Work under pressure
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Adaptability
- Efficiency
- Hardworking
- Outgoing
- Time management
- Excellent oral communication
- Organized
- Ability to multitask
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