Job Order Detail

Description

Brandt is currently seeking an Order Desk Parts Representative for our Regina location.

Responsibilities
- Handling incoming phone calls from dealers, sales teams, and other internal departments.
- Processing and accurately entering parts orders for multiple Brandt divisions into the system.
- Providing comprehensive inside sales support for parts, including confirming deliveries, addressing technical inquiries, and recommending suitable products.
- Liaising with various departments such as logistics and technical support to ensure prompt and accurate responses to customer inquiries.
- Collaborating closely with inventory control to maintain adequate stock levels and meet customer demands efficiently.
- Maintaining detailed records of customer interactions and transactions for reference and reporting purposes.
- Assisting in the resolution of customer complaints and issues to ensure high levels of satisfaction.
- Undertaking any other duties as required to contribute to the operation of the parts department.

Required Skills:
- Strong oral and written communication skills.
- An analytical thinker with strong problem solving and organizational skills.
- Must be a team player and used to working at a steady pace.
- Good data entry skills.
- Bilingual is an asset.

Required Experience:
- Experience with construction, agricultural, rail equipment, or a mechanical background is an asset.
- 1-2 years minimum of experience in taking parts orders over the phone and entering a computer system.
- High school diploma or GED, or an acceptable combination of education and experience.